Queue management systems

Work more efficiently through queue management with queue numbers

Increase workplace efficiency with Wachtkamerschermen®'s queue number system. Customers and patients are professionally directed to the correct desk or room, creating a calm environment in your pharmacy or waiting room and allowing for more efficient work.

Enhance efficiency by aligning people and resources with demand.

The queue number system can be integrated with the most commonly used Track & Trace systems and Pharmacy Information Systems, making processes even more efficient and customer-oriented. Combine a queue number kiosk with digital signage screens to call numbers and alleviate waiting times.

Control the queue with the queue management system

A queue management system gives you control over the queue. Differentiate by allowing customers or patients to choose from various services at the queue number kiosk. By prioritizing certain services, you can optimally manage the queue and assist customers as efficiently as possible.

In general practices or hospitals, a queue number system helps manage the queue for blood draws, ECGs or X-rays. Give control back to the assistant or receptionist by calling patients to the desk by their number.

Easily call queue numbers via desk software

With Wachtkamerschermen®'s desk software, you can easily call the next number. A sound signal can be played, and the number with the location is displayed on the digital signage screen, so the client knows it’s their turn.

Queue management system provides real-time insights and management information

The monitor shows in real-time how many queue numbers have been issued and the average waiting time. Set threshold values yourself, so the monitor alerts you when action is needed.

In the management environment of the queue management system, you will find comprehensive management information and statistics, allowing optimal allocation of people and resources over the long term.

Combine queue numbers with digital signage

Combine the queue management system with digital signage for optimal communication. In a varied broadcast, you call queue numbers while displaying announcements, health information, medication usage details, or current news.

Integration with AIS and Track & Trace systems

To work even more efficiently and customer-oriented, integrations have been realized between the queue management system and partners, such as the most commonly used Track & Trace solutions and Pharmacy Information Systems. Allow clients to check in with a pickup code so you immediately see who is present and where the medication is located. When calling, the correct patient dashboard is opened immediately, saving time for both the pharmacy and the client!

Years of experience and collaboration with partners

Our years of experience enable us to stay ahead of developments. We know the healthcare market and understand your needs. Therefore, Wachtkamerschermen®'s queue management system is developed for and by pharmacies. Our integration partners, such as PharmaPartners, Sanday and CGM, help you get more out of the system and work even more efficiently.